Frequently Asked Questions

About Digifit

Q. What is Digifit Connect?

A. Digifit Connect is an iPhone accessory and wireless bridge that collects data from a variety of health and fitness sensors such as heart rate monitors, foot pods, cycling speed and cadence sensors, power meters and weight scales. It connects to and sends data to Apple’s iPhone, iPod touch and iPad via the dock connector, enabling the Digifit Apps to turn your device into the ultimate health and fitness computer.

Q. What is the size of Digifit Connect and Digifit Connect 2?

A: Digifit Connect first generation is black and measures approximately 1 inch in length, 1.5 inches in height, and .25 inches wide.
Digifit Connect 2 is white and measures 26.5 mm (1.04″) length, 23.4 mm (0.92″) height and 7.0 mm (0.28″) wide.

Q. Is Digifit Connect different from Digifit Connect 2?

Yes, there are several differences between the original first generation Digifit Connect and the new Digifit Connect 2. However both receivers will work with all Digifit apps including Digifit, iCardio, iRunner, iBiker, iSpinner and iPower.
Digifit Connect 2 (DC2) is white and smaller (about 1/3 of the size) than the original black Digifit Connect. DC2 offers a tighter, more secure fit into your Apple device and is ideal for outdoor cardio activities. DC2 is very similar to the size of the iPhone USB charging plug.
Because of its smaller form factor, DC2 is compatible with many more cases and armbands, including products made by Otterbox, Marware and Belkin.

Q. What is the Digifit™ Ecosystem?

A: The Digifit Ecosystem is a suite of apps that track heart rate, pace, speed, cadence, and power (WATTS) from ANT+ compatible sensors. The Digifit Ecosystem consists of the Digifit Free app, iCardio™, iRunner™, iSpinner™, iBiker™ and iPower™ and are available in the app store. When upgraded to Full Functionality for $14.99, Digifit, iRunner and iBiker apps contain all these individual functions in a single app.

The Digifit Ecosystem is the first complete solution for monitoring your fitness and health data for the iPhone and iPod Touch and iPad. Whether you are Spinning®, on a treadmill, cycling or running outdoors, or automatically tracking your weight, blood pressure or blood glucose (coming soon), our patent pending ecosystem has it all together now on your iPhone and iPod Touch and iPad.

Q. Are Digifit apps compatible with the Wahoo Fitness Fisica Key?

With the 3.04 update, Digifit apps (including upgraded Digifit free app, iCardio, iRunner, iBiker, iSpinner and iPower) are all compatible with the Fisica Key and offer access to the same heart rate tracking functionality as the Digifit Connect and Digifit Connect 2.

Q. Are Digifit apps compatible with the Wahoo Fitness bike case/mount?

A. With the 3.04 update, Digifit apps (including upgraded Digifit free app, iCardio, iRunner, iBiker, iSpinner and iPower) are all compatible with the Fisica Key and Bike Mount/Case and offer access to the same heart rate tracking functionality as the Digifit Connect and Digifit Connect 2. Digifit also offers its own Bike Mount Case solution for the iPhone 3GS and 4.

Q. Is Digifit Connect compatible with other apps?

A. Digifit Connect and Digifit Connect 2 are not compatible with other fitness apps including RunKeeper and MapMyRide.

Sales, Upgrades and Availability

Q. I just upgraded for $14.99 to advanced features in the Digifit App. What now?

A. 1. Register your app. From within the Digifit Ecosystem -> My Digifit -> My Profile -> Username, Password and Email -> Register. After you register, you’ll receive an email, be sure to open and click on the link inside the email to complete the registration process.
2. Purchase Digifit Connect 2 and heart rate monitor and/or other ANT+ sensors.

Q. How do I purchase a Digifit System in the US?

A:Digifit Connect 2 and all ANT+ sensors (heart rate monitor belt, foot pod pace sensor, speed and cadence sensor, cadence sensor) are available for purchase from our web store. Digifit apps including Digifit Full Functionality, iCardio, iRunner, iBiker, iSpinner and iPower are available in the iTunes Store.

Q. Is Digifit sold internationally?

A: Yes, Digifit Connect and Digifit apps are available internationally. Visit iTunes in your country, download Digifit, iRunner or iBiker to track your outdoor runs and rides using GPS and WiFi. Upgrade to full functionality for $14.99 to track heart rate and ANT+ sensors. Purchase Digifit Connect and ANT+ sensors from our International Fitness Shop.

Q. I purchased iCardio, how do I upgrade to more functionality/another app?

A: If you purchased iCardio and would like to add pace, speed, cadence or power functionality, register your app to enable lifetime subscription and to receive all sensor functionality. No further purchase is required.

Q. Is there an API or SDK available for Digifit Connect?

A: We do not currently offer any developer programs that document interface or integration to Digifit Connect. If you are interested, please contact us at info@digifit.com.

Getting Started

Q. I just received my Digifit Connect? Now what?

A: Have you downloaded and installed your app? If no, visit iTunes to purchase Digifit Full Functionality for $14.99. Download Now and upgrade to Full Functionality via In App Purchase.
Do you have an ANT+ heart belt and/or sensors? If no, visit our webstore to purchase your heart rate monitor belt, foot pod pace sensor, speed and cadence sensor, cadence sensor.
If you have Digifit Connect, an app and your sensors, watch our Pairing and Get Started video.

Using Digifit

Q. How do I set-up structured workouts?

Access Interval training functionality, also called structured workouts, via My Digifit -> Edit My Workouts. Read Kelly’s blog post Interval Training (Heart Zones) to learn how to set-up these workouts.

Q. How do I upload my workout results to my Facebook Page?

Read Kelly’s step-by-step blog post Facebook Sharing to learn how to post to your Facebook page.

Q. How do I upload my workout results to TrainingPeaks?

Read Kelly’s step-by-step blog post Upload to TrainingPeaks to learn how.

Q. Where can I learn more about how to use Digifit?

We continuously add blog posts that specifically address questions and inquiries from users. Visit our blog Tips and How Tos to learn more about how to use Digifit. Visit our YouTube Channel to watch instructional videos.

Q. How do I access the different dashboards, charts and maps?

A. Swipe from right to left to access the various workout screens. Read Kelly’s blog post Access and Use of Digifit Dashboards for more information.

Q. How do I customize the tiles on my workout dashboard or how do I add another dashboard?

Read Kelly’s blog post Customize Your Digifit Dashboard for step-by-step instructions.

Q. My Digifit workout screen will not change from portrait to landscape, what’s wrong?

Read Kelly’s blog post Switch Screen Orientation to learn about orientation lock.

Q. Can I lock my device to save battery during a workout?

Yes, Digifit can continue tracking your workout when you device is locked as long as you have GPS enabled or are playing music. Tap the sleep/wake button on the top of your device to lock it. Unlock your device by tapping the sleep/wake or home button.

Q. Recently, I downloaded an update. Where can I learn more about what’s new?

Learn about Digifit’s new features and functionality on our What’s New page.

Q. Can I answer a phone call during a Digifit workout?

A: Yes, with 3.04 update, Digifit is “interruption friendly” so you can answer a phone call, SMS, check email, access Pandora or another app if you are using a multitasking capable device. Digifit will automatically pause your workout while you multitask or if you tap the Home button. When you return to Digifit, you can resume your workout where it paused. Digifit will reconnect to your sensors as long as the sensors are awake and sending data.

Multitasking devices include iPhone 3GS and 4, iPod touch 3 and 4 and iPad and they must also be using iOS 4.x. Earlier devices that are non-multitasking do not support fast app switching and therefore cannot handle the interruptions of answering phone calls, reading SMS, etc. If interrupted on these devices, Digifit will exit and the workout and save your data to that point. Digifit must then be manually resumed. Read More.

Q. How do you calculate Digifit Heart Zones?

A: Digifit heart zones are calculated first by determining your maximum heart rate (MaxHR). Digifit uses the Fox and Haskell method (220-age) to determine maximum heart rate then calculates 50, 60, 70, 80 and 90% of MaxHR to determine zones.

• Zone 1 = 50-59% of max heart rate
• Zone 2 = 60-69%
• Zone 3 = 70-79%
• Zone 4 = 80-89%
• Zone 5 = 90-99%

Q. What is Cloud Data and Cloud Sync?

A. With 3.04, Digifit enables back up of your workout results, weight, sleep and blood pressure entries. To enable this function, first register your app. When prompted, sync your data with Web™ Locker Sync. The first time syncing may take some time because all your historical data is uploaded. You can also initiate cloud sync from within the app by going to My Digifit -> Cloud Data. Read more.

Q. How do I share data between devices?

A. With 3.04, Digifit enables Cloud Sync which also supports sharing data between your Apple devices. To enable this, first register your app. Enter your registration and “Log in” on the second device. When prompted, sync your data with Web Locker™ Sync. Read more.

Q. I forgot my password, what now?

A. In the Digifit app, go to My Profile -> Registration and Tap “Forgot my password”. Enter your email address and a new password should be sent to you immediately. For more details, read this blog post http://digifit.com/2011/03/reset-my-digifit-password/

Q. Can I listen to my iPod, Pandora, Napster or other music service while working out with Digifit?

A: Yes, you may listen to your iPod music and tunes from other third party music apps while working out with Digifit. If your device is multitasking capable, you may toggle between Digifit and your iPod music or third party music app. Note your workout will pause while you multitask. If you are using a non multitasking device, you may only listen to your iPod music and you must begin your music or podcast before launching Digifit. Finally, from within Digifit, tapping the MUSIC button before or after you START your workout will offer you access to all of your playlists. Read more.

Q. Can I start my MUSIC before my workout?

Absolutely! You can start your MUSIC before you start your workout. Within your Digifit dashboard, tap MUSIC to select and play tunes before starting your workout. If your device supports multitasking, you may start your iPod music or third party music app before launching Digifit. If you are using a non multitasking device, you may start your music Podcast before launching your Digifit workout, but you may not toggle after the workout has started. Read more.

Sensors

Q. What ANT+ sensors is Digifit Connect compatible with?

A: Digifit Connect is compatible with over 80 ANT+ fitness and health sensors

• Heart: Digifit Connect is 100% digital and operates at 2.4 GHz (digital, longer range than analog). Digifit Connect is compatible with the Garmin transmitter (010-10997-00) as well chest straps sold with the Garmin Edge 305 or 705 and the Forerunner 50, 305, or 405. In addition, we are compatible with Adidas chest straps as well as other ANT+ heart belts.
• Pace: Digifit Connect is compatible with the Garmin foot pod, which is also known as a pace sensor used for running.
• Speed: We are compatible with the Garmin GSC10 and with certain “ANT+” products from the member companies of the ANT+ Alliance.
• Cadence: We are compatible with the StarTrac Spinning® cadence sensor, the Garmin GSC10 and with certain “ANT+” products from the member companies of the ANT+ Alliance.
• Power: We are compatible with power meters from Quarq and CycleOps. View the full list for more information about specific products.
• View the full list of 80 ANT+ compatible sensors.

Q. I’m receiving no heart rate, or an abnormal heart rate reading from my heart rate transmitter. What could be causing this?

A: There can be several reasons for abnormal or irregular readings. The most common is poor contact between the skin and the electrodes of the transmitter. Here are some tips to help ensure good contact:

1. Moisten the grooved electrode areas on the back of the transmitter. At the beginning of the exercise session your skin may be dry and the moisture will help ensure better contact. When you start to sweat, the contact will improve because the salt in the sweat conducts the electrical signals very well.
2. Tighten the elastic strap of the transmitter until it is snug around your body. If the transmitter is loose, the movement of the electrodes disturbs the detection of the ECG signal.
3. Check your heart belt battery. A low battery can cause abnormal heart rate transmission or none at all.

The type of the ECG signal slightly varies from person to person. The form of the ECG signal can depend on the shape of the chest, the anatomical location and position of the heart, position of the electrodes and the amount of body fat. If the ECG signal is weak, disturbances can more easily spoil the signal. Find the best contact by sliding the center transmitter slightly to the left or right, or place it lower or higher. If you have an ANT+ watch that displays readings from your heart rate transmitter, you can use it to verify that your transmitter is sending an ECG signal.
For more information, read Kelly’s blog post Abnormal, Irregular or No Heart Rate Data During Cardio Activity.

Q. I have a new heart rate monitor; how do I update Digifit with the new sensor ID?

When you change the battery in your heart rate monitor or if you are using a new heart belt, you must update Digifit with the new sensor ID. Read Kelly’s blog post on Trash a Heart Belt Pairing.

Q. Can I pair with multiple bike sensors at the same time (1 per bike)?

A. You cannot pair both bikes at the same time. Trash your current pairing when you are ready to pair with a second bike sensor. Read this blog post for instructions on trash/pair a bike sensor: http://digifit.com/2011/02/trash-and-re-paring-heart-belt/

Q. I have a Tanita weight scale, is it compatible?

Compatibility with the ANT+ Tanita weight scale is currently being updated and improved upon. We have shut off compatibility temporarily while we update. Check back soon for more information.

Q. I have a (PowerTap, Quarq) power meter, but speed and cadence are not tracking in iPower. Why not?

A. Currently iPower and Digifit Connect can only accept power data from the PowerTap and Quarq power meter. In a future update, speed and cadence will be added. Stay tuned.

Q. How do I install a GSC-10 speed and cadence sensor?

A. Read Brian’s detailed blog post on How to install a GSC-10.

Q. Can Digifit track cadence on a Spinning bike and how does this work?

A. Digifit can track cadence on a Spinning bike. The cadence sensor is available for purchase from Spinning.com. Read Kelly and Brian’s blog post on how Digifit Calculates Cadence.

Apple, OS and Android Compatibility

Q. Will Digifit Connect work with an original first generation iPhone?

A: Yes. Digifit Connect and Digifit apps work with all iPhone, iPod touch and iPad models.

Q. Are Digifit Connect and Digifit’s apps compatible with all versions of the iPod touch (4 generations), iPhone (4 generations) and iPad (2 generations)?

A. Yes, Digifit Connect and the Digifit Ecosystem Apps (iCardio, iRunner, iBiker, iSpinner and iPower) are compatible with all models of iPhone, iPod Touch and iPad including: iPhone, iPhone 3G, iPhone 3GS and iPhone 4, iPod touch, iPod touch 2G and iPod touch 3G, iPad Wifi and iPad 3G.

Q. Does my Digifit app work with the new iOS4 multitasking?

A: Yes, with 3.04, update, Digifit is now “interruption friendly” on devices that support multitasking. Please read the above Q&A “Can I answer a phone call during a Digifit workout?”

Q. Are the Digifit Ecosystem apps iOS4 compatible?

A: Yes, the Digifit apps are iOS4 compliant. With the 3.04, update, Digifit is now “interruption friendly” on devices that support multitasking. Please read the above Q&A “Can I answer a phone call during a Digifit workout?”

Q. Can I load my App on my iPhone, iPod touch and iPad?

A: All Digifit apps (Digifit Full Functionality, iCardio, iRunner, iBiker, iSpinner and iPower) are universal apps which means you can load and workout with the apps on your iPhone, iPod touch and iPad as long as these devices are connected to your iTunes account. You can share your workout history and data between all these devices via Cloud Data Sync.

Q. Will Digifit Apps work on Android?

A: Digifit apps will only work on Apple devices including iPhone, iPod touch and iPad. If/when Android adds ANT+ technology to its platform, Digifit will likely enable its apps for the Android platform.

GPS, Location Services and Wi-Fi

Q. I have an iPod touch, do your apps enable mapping on an iPod touch?

A. Yes, even though the iPod touch is not GPS enabled, Digifit uses Wi-Fi for mapping on your device. Results and accuracy vary greatly with Wi-Fi because of its limited availability. Check out our blog post on Location Services, GPS and Wi-Fi mapping. Location Services

Q. What is the Smoothing setting within Digifit?

A: Please reference the Digifit Ecosystem blog post:
Smoothing Setting within Digifit™.

Q. What is the Accuracy setting within Digifit?

A: Please reference the Digifit Ecosystem blog post:
Accuracy Tolerance Setting within Digifit™